At Active Plastering, our aim is to provide excellent customer service. We understand that, on rare occasions, things may not go as expected. When this happens, we are committed to resolving any issues quickly and fairly.

Please Give Us the Opportunity to Put Things Right

We strive to provide the best possible service, but if you feel we haven’t met your expectations, we want to know. Your feedback helps us correct any problems and improve our services for all customers. Whatever your concern, we’ll work with you to resolve it.

Step 1 – Tell Us About Your Concerns

If you have a concern or suggestion, please contact us as soon as possible using one of the following methods:

  • Phone: 07506 222 101

  • Email: info@activeplastering.co.uk

  • Post: Active Plastering, Prospect House, 31 Old Nazeing Rd, Nazeing, Broxbourne EN10 6RU

We aim to respond and address your concern within five working days.

In the Unlikely Event We Cannot Resolve Your Complaint

If your complaint cannot be resolved using our internal procedure, as a Which? Trusted Trader, we use Dispute Resolution Ombudsman Services Ltd for independent dispute resolution.

Before contacting them, please get in touch with Which? Trusted Traders at 0117 981 2929 to refer your complaint.