At Active Plastering, our aim is to provide you with excellent customer service. Unfortunately, problems can occur and if they do, we will try to put things right as quickly as possible.

Please give us the opportunity to put things right

At Active Plastering, we want to provide the best possible service. However, we also appreciate there may be times when you feel we haven’t quite met your expectations.
If you are not happy about any part of our service we want to know. That way, we can correct the situation and use your feedback to continuously improve the services that we provide.  Whatever your concern, let’s work it out together.

Step 1 – Tell us about your concerns

To help you, we want to deal with any concerns or suggestions you may have as quickly as possible via any of the following channels;

  • Phone: 07506 222 101
  • Email:
  • Post: Active Plastering, Prospect House, 31 Old Nazeing Rd, Nazeing, Broxbourne EN10 6RU

We will aim to sort out your concerns as soon as possible and respond to you within five working days.

In the unlikely event…

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.